Privacy Policy

Last updated: [DATE]

This Privacy Policy explains how Nice Touch operating the website nicetouchshop.com (the "Site"), collects, uses, and protects your personal information when you visit or make a purchase from the Site. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Nice Touch

For any questions about this policy or your data, contact us at rosanna@nicetouchshop.com

2. What Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, postal address, phone number

Order information: items purchased, order value, payment confirmation (we do not store full card details — these are processed securely by our payment provider, [e.g. Stripe/Shopify Payments/PayPal])

Account information: if you create an account, your login details and order history

Marketing preferences: whether you've opted in to receive emails or promotions

Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools

Communications: any messages you send us via email, contact forms, or social media

3. How We Collect Information

Directly from you, when you place an order, create an account, sign up for our newsletter, or contact us

Automatically, through cookies and similar tracking technologies (see Section 7)

From third parties, such as our website hosting provider (IONOS) and advertising platforms (Meta/Facebook), where you have interacted with our ads

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including payment, shipping, and customer service

Communicate with you about your order (confirmations, shipping updates, returns)

Send marketing communications, where you have opted in (you can unsubscribe at any time)

Improve our Site, products, and customer experience

Run and measure the performance of our advertising campaigns, including on Meta/Facebook

Comply with legal and tax obligations

Prevent fraud and protect the security of our Site

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract: to process your order and deliver goods to you

Consent: for marketing emails and non-essential cookies

Legitimate interests: for improving our Site, preventing fraud, and basic analytics

Legal obligation: for tax, accounting, and consumer protection requirements

6. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers: payment processors, delivery/courier companies, website hosting (IONOS), email marketing platforms

Advertising platforms: Meta/Facebook, where we run advertising campaigns and use tools like the Meta Pixel to measure ad performance

Legal authorities: where required by law

Any third parties we work with are required to protect your data and only use it for the purposes we specify.

7. Cookies

Our Site uses cookies and similar technologies to:

Keep your basket working as you shop

Remember your preferences

Measure site traffic and performance (analytics)

Track ad performance via the Meta/Facebook Pixel

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect how the Site functions. [If you use a cookie consent banner/tool, name it here, e.g. "We use [Cookiebot/OneTrust] to manage your cookie preferences."]

8. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements (typically 3 years for order and tax records).

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information ("right to be forgotten")

Object to or restrict certain processing

Withdraw consent at any time (e.g. unsubscribe from marketing)

Request a copy of your data in a portable format

Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at rosanna@nicetouchshop.com

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

11. International Transfers

Where your data is transferred outside the UK (for example, to service providers based in the US, such as Meta), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

12. Children's Privacy

Our Site is not intended for children under 16, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us